BT Broadband Infinity
I have recently upgraded my BT Broadband service from their BT Home Hub2 to their BT Infinity service and this is an experience that justifies sharing!
Prior to the upgrade, my speed test on http://www.speedtest.net revealed the following results:
Download = 8.28Mb/sec
Upload = 0.3Mb/sec
Ping (to Manchester) = 65ms
The new Infinity Hub and Speedtouch router duly arrived the day before the engineer (a free service with their Total Broadband option).
The engineer installed one wired connection (my wife’s PC) and one wireless connection (netbook) and then fled when I was unable to connect to my main PC with a wired connection.
I was also unable to utilise a homeplug connection. In short; the Infinity hub was incapable of accepting more than one wired connection, despite having 3 ethernet ports.
Following lengthy discussion with a helplessdesk somewhere in India, another engineer arrived and, following a 3 hour visit, deactivating my homeplug pairing in the process, declared a hub fault; I then had to ring the helpless line again and order another hub, which arrived 4 days later (8 days after the installation). I swapped the hubs over with the same result and a further 3 helpless desk debates!
I’m now on my 3rd Infinity Hub and am pleased to say that I have now configured the system properly and everything works.
Speed tests using the same website and server vary according to time of day but show a marked improvement in speeds (low to high):
Download from 20 to 36.97Mb/s
Upload from 2 to 7Mb/s
Ping from 45 to 24ms
Fortunately, the helplessline is free! The cost of the Infinity service is the same as before but, with a marked speed improvement, worth the effort.
